Terms & Conditions

Wet Suit Purchase: Terms and Conditions

Size

We provide advice on how to put a wetsuit on for the first time. STOP and READ these instructions at the bottom of this page BEFORE you try the wetsuit as these are delicate products that must be handled gently to avoid expensive damage. Please note that it is important that you check your size and weight [using the size guide –on the web site] We will try to advise you if we consider you require a different size. If you are not used to triathlon wetsuits you may find them initially uncomfortably tight. However they do give once in the water. If you decide that your wetsuit is not the right size for you then you must CALL US before deciding whether to return the wetsuit please email us at info@mywetsuithire.co.uk or call us on 0844 414 5869 to re-arrange a new size. All postage costs will be down to you. If you are at all unsure about your size we recommend a two week hire as a minimum to allow time for any size change as we will not be able to change the size of a one week hire.

Delivery

All wetsuits are sent out by courier. All new and hire suits, when sent out have been checked for damage, prior to packing, and are therefore in perfect condition when they leave us. The packing & Postage charge covers the cost of Picking, packing & Postage and insurance. Postage is by courier and requires someone to sign for the package, so we recommend that you specify your place of work unless someone is always at home. We cannot be responsible if you order last minute and there is no-one present to sign for the wetsuit. You will receive an e-mail advice the day the wetsuit leaves us, the wetsuit will arrive the following day. If there is no-one to sign a card will be left. It is your responsibility to contact the number on the card and advise when you will be available to receive the wetsuit. The courier will call three times and will then return the wetsuit to us at a penal charge of £25 that you must settle before we send out the wetsuit again. No refund can be given in these circumstances.

Returns Policy.

It is important that you select the correct size of wetsuit. Please call us for advice before placing your order as once we have shipped the wetsuit to you since any shipping costs relating to incorrect sizing will have to be paid for by you.

If the wetsuit is faulty please contact us immediately for a replacement stating the issue and we will replace immediately.

Season Wetsuit Hire

The suit is your responsibility. All Full Season hired wetsuits must be returned by 31st August. If you have entered an event that finishes after 31st August please contact us before hiring your wetsuit.

We reserve the right to charge you for cleaning (£15), repair (£15 per nick, rip or tear) [R2 20; V2 £30]. We will contact you before making any charge. If you notice damage call us and we can discuss what the charges might and discuss a balance price to purchase the wetsuit which may be cheaper.

If you decide to keep your wetsuit you just need to let us know that you are retaining it. If you do not return it to us by 31 August 2010 we will assume that you wish to retain it and we shall charge your card the balance. If returning your wetsuit, we recommend that you use special delivery as proof of despatch and ensure it is fully insured. We cannot be responsible for any wetsuits that get lost in the post.

One week / Two week / Four Week Wetsuit Hire

This season we are offering a hire period to suit you. Some of you prefer to have the wetsuit several weeks before your event in order to get used to the wetsuit, others just want to hire a wetsuit for the day [Event Hire – see below]

The suit is your responsibility. All hired wetsuits must be returned us by the Tuesday following the weekend of hire in a good & clean condition. A deposit may be taken, however if you decide to keep the wetsuit for a further week [or forget to return it to us by the Tuesday] we will charge an additional £25 [R2 £40; V2 £50] per week until the wetsuit has been returned.

We reserve the right to charge you for cleaning (£15), repair, £15 per nick, rip or tear [R2 £25; V2 £40]. We will contact you before making any charge.

If you decide to keep your wetsuit you just need to let us know that you are retaining it by e-mail and telephone quoting name address and order number.

When returning your wetsuit, we recommend that you use special delivery as proof of delivery we must sign for it]. If we do not receive the wetsuit we will charge you the balancing charge.

Event Wet Suit Hire

We will be attending a number of events during 2012. A list can be found on the web site. there will be no delivery charge if we attend your event. The suit is your responsibility. All hired wetsuits must be posted back to us after the event in clean and undamaged condition. It is imperative that you receive a receipt for the return of your wetsuit. This is your proof of receipt. Should your wetsuit go missing and you do not have a proof of receipt we will charge you the balancing charge.

We reserve the right to charge you for cleaning (£15), repair (£15 per nick, rip or tear) or the full cost for any returned wetsuits which has been damaged while in your care. We will contact you before making any charge.

If you decide to keep your wetsuit or if you do not return it to us by the Tuesday following the weekend of hire we will charge your payment card the full retail price for the wetsuit less the rental already paid.

If returning your wetsuit, we recommend that you use special delivery as proof of despatch and ensure it is fully insured.

Keeping Your Wetsuit

If you wish to keep your wetsuit at the end of the hire period simply notify us via email, quoting your name, address and original order number.

If you wish to return the wetsuit to us but have any difficulty in doing so within the timescales please contact us promptly via email or telephone. Otherwise we will charge for each week the wetsuit remains unreturned.

After four weeks we will assume you wish to purchase the wetsuit and charge your payment card with the balancing charge of the full retail price less the original hire charge.

E-Mail correspondence

Please ensure that you save contactus@mywetsuithire.co.uk and contactus@mytriathlon.co.uk as an Outlook contact to ensure that any important e-mails do not end up in Spam. Similarly to avoid any e-mails you send been received in our spam please follow up any important e-mails with a telephone call.

TOP TIPS for putting a wetsuit on!

Take your time at least 10-15 minutes the first time. Don't try it on for the first time before your race – there is a high chance you may rip it if you are in a hurry.

A wetsuit should be put on when you are dry. Nails should be cut & not sharp. Remove watches or Jewellery. Use plastic bags or a sock over the feet, and hands to help when putting it on. Avoid nail contact with the rubber - use finger tips! Pull legs on first as far as you can [the bottom of the wetsuit should be well up your calf]; then pull on the upper body of the suit. Triathlon specific wetsuits are fragile race equipment and require careful use. The suits are made to put on slowly, wearing socks, and taking enough time to get the suit on correctly. Take care not to "nick " or snag the surface of the suit with your fingernails. Race wetsuits are made to take off quickly when done correctly. Use a lubricant (e.g. Bodyglide but NEVER Vaseline as this destroys the neoprene.

ENJOY☺

Terms updated 11 December 2012